When will my order be shipped?

All in-stock orders received by 1pm UK time (Monday and Friday) will be fulfilled on the same working day. If you place your order after 1pm on a Friday or on the weekend, your order will be fulfilled the following Monday. Please keep in mind that this may vary during holiday seasons where there may be delays. Or on bank holidays, in which case orders will be shipped on the next working day.

Can I cancel or change my order/shipping address?

If you realised you made a mistake while placing your order, and you haven’t yet received a confirmation email; please contact us immediately, as we may be able to amend or cancel the order. Unfortunately, once we have dispatched your order, we are unable to edit or cancel it. 

Which shipping company do you use for shipments?

Orders are shipped via Royal Mail. Once your order has been shipped, you will be sent a confirmation email with your order tracking details. You can then track your order on the Royal Mail website.

Where is my order?

Once your order has left our fulfilment centre, you will receive a shipping confirmation via email, which will allow you to track the package right to your doorstep. If you have not received your tracking number, please check your junk mail/spam. Or you can log in to your account and track your order from there.

I am unable to locate my package

If your package shows delivery confirmation but you have not received it, please email us at support@tantanznaturals.com, and we will assist you. Please note that any order reported missing 7 days after the delivery receipt will not be eligible for a replacement or refund. 

What if an item arrived broken or damaged?

We will protect your order in eco-friendly protective packaging to prevent any damage during shipping. But if your order arrives broken or damaged, please email us at support@tantanznaturals.com, including a photo of the item with a full description of the damage. Please note that we will only dispatch a replacement if the damage renders the product unusable. All damages need to be reported within 4 days of delivery receipt. 

What if I was sent the wrong item or something is missing from my order?

Please contact us via email at support@tantanznaturals.com with your order number, and our support team will remedy the issue with the correct item for you as soon as possible.

How much does shipping cost?

United Kingdom

All UK orders over £35.00 after any discounts have been applied are shipped for free. 

UK orders under £35.00 will incur a shipping charge of:

£3.50 for UK Standard 2 - 3 working days.

£4.50 for UK Express 1 - 2 working days.

£6.00 UK Next working day.

European Union

All European orders over €65.00 after any discounts have been applied will be shipped for free.

European orders under €65.00 will incur a charge of €6.50 for Europe standard 5-7 working days.

Where do you ship?

Currently we are shipping to the United Kingdom and the European Union. 

What forms of payment do you accept?

Tan Tanz Naturals accepts all major credit cards (excluding American Express), PayPal, Shop pay and Apple Pay.